Frequently asked questions

You fill in the onboarding form, which asks for your rooms, capacities, packages, photos, brand details and where inquiries should land. It takes about 15 minutes. Anything you do not have to hand, such as a finished floor plan, can follow later by email or as a ticket in your client portal without holding up the build. One onboarding call then fills any gaps and sets the launch date.

No. A rough sketch, an existing PDF from an architect, or even room dimensions are enough to start the floor plan and capacity switcher. We build the inline diagrams from what you provide and refine them once your real capacity figures are confirmed, so a missing final plan never delays the rest of the site.

Topics a couple or a planner is actually searching for when comparing venues: seasonal booking guides, layout comparisons, questions to ask before touring a space, and articles specific to the areas you serve. The Walkthrough and Booked Solid include 2 a week, and Every Season includes 3, each 2,500 to 3,200 words.

Yes. Every article is researched, drafted and sent to your client portal before it goes live, so you can request a change the same way you would for any other revision. Nothing about your venue is published without you seeing it first.

Three layers. The technical one: fast pages, clean structure, a sitemap that updates itself and structured data on every page. The on-page one: a unique title and description per page, one main heading, and content that answers the question the page is named after. The content one: a page for each room, each layout and each package, service area pages for the cities you genuinely draw from, and 2 to 3 researched articles a week. There is no shortcut that replaces having real, specific pages worth ranking.

Answer engine optimization is writing so the page can be lifted whole into a featured snippet, a voice result or an AI summary. In practice that means the first sentence under a heading answers the heading, headings are shaped like the questions a couple or a planner actually asks, and every significant page carries a visible FAQ block marked up so an engine can read it as questions and answers. Nobody can promise a snippet. What we can do is make your page the easiest one to lift.

Generative engine optimization is being cited by assistants such as ChatGPT, Claude, Perplexity and Google AI Overviews. We publish plain-text feeds at llms.txt and llms-full.txt, keep your venue name, room names and package names identical on every page so an assistant can attribute facts to one business, state facts plainly with dates on them, and leave AI crawlers welcome in the robots file. No guarantee of appearing in any AI answer is possible, and anyone offering one is selling something they cannot deliver.

Organization and local business details, service markup on the pages describing what you sell, breadcrumb markup so results show where a page sits, and FAQ markup generated from the questions actually visible on the page. Structured data does not buy a ranking. It removes the guesswork about what a page is, which is what makes rich results possible in the first place. Review markup is only ever added when there are real, permissioned reviews to mark up.

Yes, for the cities and counties your venue genuinely draws from, with something real to say about each one. We do not build thin pages with the town name swapped in, because search engines filter them and they drag down the rest of the site. If there is nothing true and specific to write about an area, the honest answer is not to make a page for it.

We guarantee your site starts ranking for local searches in your area within 3 to 5 months of launch. If it has not, we continue the search work at no additional charge until it does. The guarantee does not extend to terms outside your area or your services, and the remedy is the continued work rather than a refund.

A privacy policy written for a US venue collecting inquiry details, terms of use for the website itself, a cookie policy whose consent banner genuinely controls which scripts load rather than only recording a preference, and an accessibility statement. They are built with the site rather than pasted in afterwards. They help you meet the obligations a venue website carries; they are not legal advice and no website can guarantee compliance with a statute.

It is built with WCAG 2.2 AA in mind: semantic structure, one main heading per page, contrast checked in both light and dark, visible focus states, full keyboard operation, tap targets sized for a thumb, alternative text on images that carry meaning and motion that honours the reduced motion setting. We state the standard we work to rather than claiming certified conformance, because a site publishing new content every week cannot honestly promise permanent conformance.

The form carries clear consent wording and a way to opt out, written with US marketing and messaging rules in mind. What you then send, and how often, remains your responsibility and your venue's decision. We build the consent capture; we do not advise on your messaging programme.

Only figures you have confirmed. During the build, every capacity number in the floor plan and capacity switcher is explicitly labelled as example data for illustration until you sign it off. The AI Engine is configured never to state a capacity beyond what you have confirmed, and never to give licensing, fire-safety or capacity-compliance advice. Questions of that kind are handed to a person at your venue.

No. One domain is included free for as long as your plan is active, registered in your name so you own it outright. If you already have a domain, we point it at the new site instead and nothing changes for anyone who already knows your web address.

We transfer it to you at no charge. Tell us where to send it and we handle the transfer, since it was registered in your name from the start rather than ours.

The monthly fee for your tier is paid up front: $127, $267 plus AI usage, or $647 a month. The $697 one-time build fee is invoiced only after your site is live and you have approved it, never before.

Email us saying you want to cancel, and the message must reach us at least 2 business days before your next invoice date, during business hours of 9:00 to 17:00 Central, Monday to Friday. A message sent outside those hours counts from the start of the next business day, so a weekend email does not give 2 business days of notice for an invoice due Monday or Tuesday. With valid notice, no further invoice is raised and your site runs through the end of the paid month.

No. All sales are final, including monthly fees, the build fee, extra revisions and any pass-through cost charged at what our providers charge us. The one exception is a duplicate or incorrect charge from our billing, which we correct within 10 working days of you telling us within 30 days. The build fee is charged only after you have approved your live site, which is exactly why it is not refundable afterward.

It is your account with us, available the day your site goes live. From it you request revisions, raise a support ticket, send us files such as new photos or updated floor plans, and message our team directly. Everything about your site runs through the portal so nothing gets lost in an inbox.